Booking Process and Payments

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To request a booking, check availability or get a quote for the cost of travel please fill out our booking form for the service that you require.

 

We endeavour to respond to all booking requests asap and within 5 business days. If you have not received our response after 5 business days, please check your junk mail and/or send us a follow up email. If your email address is entered incorrectly on our booking form, we will not be able to send a reply.

 

Please understand that we cannot hold a booking for you based on an enquiry only. Either full payment or a nonrefundable $100 deposit is required to secure your booking. 

 

Please notify us via email when payment is made, we reserve the right to cancel your booking if payment is not received.

             

Full payment is required a minimum of 24 hours prior to the start of your event. Cancellations made within 24 hours of your event will not receive a refund. To cancel your booking please notify us via email. 

 

We are not able to process credit card payments, we apologise for any inconvenience.
 

Weather

 

If you need to cancel your event due to wet weather please notify us at least 24 hours before the start of your event, cancellations made within 24 hours will not receive a refund. We can provide a gazebo in the event of wet/ hot weather, please check with us regarding gazebo size if there is limited space available.

 

If you have concerns about the weather leading up to your event, please email us to discuss options. It may be possible for us to set up in an undercover area such as a carport or we may be able to postpone. 

 

Additional Fees & Charges

 

We travel up to 1.5 hours from Logan Village 4207 QLD. A travel fee will apply to locations further than 1 hour from Logan Village 4207 QLD, please email us for a quote. 

 

Pony Ride upgrade from pony to large pony/horse will incur a $100 fee, please see 'Pony Ride' section below for further details.

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For private events animal feed is included for guests to feed to the animals. Depending on dietary requirements some animals may not be able to be fed. Staff will stop animals being fed if they feel it is unsafe for the animals to continue eating.

 

Set Up and Pack Down

 

We arrive 1 hour prior to your booking time to set up the Farm and Pony Rides and can take up to 1 hour to pack down and depart.

 

For safety reasons we appreciate your assistance in keeping curious onlookers at a safe distance during the set up and pack down times.

 

Parking and Access 

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Our Farm and Pony Rides requires vehicle and trailer access (and parking) to the area where the farm enclosure is to be set up. We must have adequate space to access both sides and the rear of our vehicle and trailer in order to safely unload our equipment and animals. Minimum access height 3m, minimum access width 2.5m.

 

We require a grass space to walk the pony which is free from other activities (e.g., play equipment, jumping castles, dogs etc.) to ensure a safe environment while pony rides are in progress.

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The Farm and Pony Rides service requires a grass area and cannot be set up on a hard surface, e.g., driveway, car park, patio or artificial grass.

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Please view our layout diagram at the top of this page to see the minimum space required.

 

Our vehicle must remain attached to the enclosure for the duration of the event. 

 

Please keep in mind that our vehicles require plenty of room to park and turn around. If access is difficult, you must inform us when making your booking request. If we are unable to set up at your venue due to inadequate access a refund will not be given.

 

Child Supervision

 

We do not offer childcare services; children must be accompanied by a supervising adult at all times. 

 

Dogs

 

Dogs are not permitted at the event if booking pony rides.

 

Footwear

 

Please ensure guests wear suitable enclosed footwear. 

 

Animal Welfare

 

The welfare of our animals is of the utmost importance to us. We will not tolerate any mistreatment of our animals, any persons behaving inappropriately around the animals will be asked to leave.

 

We will not unload our animals or remain in an environment we consider unsafe for our animals. Not much will upset our animals, but please use common sense and discuss with us prior if you plan to have other activities or entertainment (e.g. fireworks, other animals) at your event.

 

Parks

 

If your event is to be held at a park you must contact the local council if you plan to include animals at the event. 

 

Pony Rides

 

A waiver must be completed by pony ride participants prior to participation. For participants under the age of 18 the waiver must be completed by a parent or legal guardian.

 

Maximum rider weight for pony rides is 30kg. We have a range of ponies and horses available, if a larger pony or horse is required you must inform us when requesting the booking to ensure an appropriately sized mount is available. A larger mount will incur an additional $100 fee.

 

Small children will require a parent or supervising adult to lift them on to and off the pony and walk beside them while they ride.

 

Always ask our staff before approaching the ponies and never approach from behind or run.

 

No dogs permitted. No toys, balloons, balls, play equipment, sticks etc. are permitted around the pony/horse particularly when rides are in progress. If the environment is unsafe pony rides will cease until it is safe to resume.

 

Animals included with this service

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The Farm and Pony Rides service includes one led pony (or horse) for rides. The Farm animals typically include chickens, ducks, geese, sheep/lambs, goats/kids, and either piglets or a calf dependent on availability and suitability at the time of your event. However, just like people, animals need time off, they have sick days and times when they just aren't feeling sociable and unfortunately, we usually cannot predict these situations. While we cannot guarantee which animals will be able to attend your event, you can be assured a variety of happy and healthy animals will attend. 

 

We are not a 'baby animal farm', 'animal nursery' or 'petting zoo', therefore our animals are not rehomed when they reach a certain age. Our mobile farms include a variety of farm animals of a variety of ages. We do not take requests for 'only baby animals'.