Booking Process and Payments

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To request a booking, check availability or get a quote for the cost of travel please fill out our booking form for the service that you require.

 

We endeavour to respond to all booking requests asap and within 5 business days. If you have not received our response after 5 business days, please check your junk mail and/or send us a follow up email. If your email address is entered incorrectly on our booking form, we will not be able to send a reply.

 

Please understand that we cannot hold a booking for you based on an enquiry only. Either full payment or a nonrefundable $100 deposit is required to secure your booking. 

 

Please notify us via email when payment is made, we reserve the right to cancel your booking if payment is not received.

             

Full payment is required a minimum of 24 hours prior to the start of your event. Cancellations made within 24 hours of your event will not receive a refund. To cancel your booking please notify us via email. 

 

We are not able to process credit card payments, we apologise for any inconvenience.

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Weather

 

If you need to cancel your event due to wet weather please notify us via email at least 24 hours before the start of your event, cancellations made within 24 hours will not receive a refund. 

 

If you have concerns about the weather leading up to your event, please email us to discuss options, we may be able to postpone. 

 

Additional Fees & Charges

 

We travel up to 1.5 hours from Logan Village 4207 QLD. A travel fee will apply to locations further than 1 hour from Logan Village 4207 QLD, please email us for a quote. 

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For private events animal feed is included for guests to feed to the animals. Depending on dietary requirements some animals may not be able to be fed. For public events animal feed will be available to purchase from the farm gate for $1 per cup of feed. Staff will stop animals being fed if they feel it is unsafe for the animals to continue eating.

 

Set Up and Pack Down

 

We arrive 15 mins prior to your booking time to set up the Farm Bus and can take up to 15 mins to pack down and depart.

 

For safety reasons we appreciate your assistance in keeping curious onlookers at a safe distance during the set up and pack down times.

 

Parking and Access 

 

Please keep in mind that our vehicles require plenty of room to park and turn around. If access is difficult, you must inform us when making your booking request. If we are unable to set up at your venue due to inadequate access a refund will not be given.

 

The farm bus requires a hard flat surface suitable for a heavy vehicle on which to park. Access to the parking area needs to be suitable for a rigid vehicle 12 metres long and 2.5 metres wide.

 

The minimum access height is 3.7 metres, the minimum access width is 2.8 metres.

 

If you are not certain that your location is suitable for the farm bus please check with us.

 

Child Supervision

 

We do not offer childcare services; children must be accompanied by a supervising adult at all times. 

 

Education

 

Our staff are always happy to answer questions about farming and animal husbandry. Please let us know if you would like an educational discussion as part of your farm experience, we are happy to include this with no extra charge. 

 

Footwear

 

Please ensure guests wear suitable enclosed footwear. 

 

Animal Welfare

 

The welfare of our animals is of the utmost importance to us. We will not tolerate any mistreatment of our animals, any persons behaving inappropriately around the animals will be asked to leave.

 

Parks

 

If your event is to be held at a park you must contact the local council if you plan to include animals at the event. 

 

Animals included with this service

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The Farm Bus may include chickens, ducks, geese, rabbits, pigs/piglets, sheep/lambs, goats/kids, fawns/deer and/or a calf dependent on availability at the time of your event. However, just like people, animals need time off, they have sick days and times when they just aren't feeling sociable and unfortunately, we usually cannot predict these situations. While we cannot guarantee which animals will be able to attend your event, you can be assured a variety of happy and healthy animals will attend. 

 

We are not a 'baby animal farm', 'animal nursery' or 'petting zoo', therefore our animals are not rehomed when they reach a certain age. Our mobile farms include a variety of farm animals of a variety of ages. We do not take requests for 'only baby animals'.